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Last updated: October 31, 2026. This policy explains subscription refunds processed through Razorpay and product refunds settled directly between buyer and seller.
Refund eligibility depends on the type of service, timing of the request, and usage of the platform.
IndNetGlobal connects buyers and sellers but does not process or hold product payments. Product refunds are settled directly by the seller.
If you cancel a paid subscription plan within 7 days of initial purchase or renewal, you may be eligible for a full refund. After 7 days, refunds are issued on a prorated basis for the unused portion of the billing period, minus any administrative fees.
Fees paid for platform services such as product inquiries, quote processing, or document verification are non-refundable once the service has been delivered. If a service fails due to a platform error, we will either re-deliver the service or issue a credit to your account.
Product purchases are settled directly between buyer and seller. Cash-on-delivery payments are returned directly by the seller. For online product payments made to the seller’s UPI id or payment link, the seller returns the money directly and records the refund on the order; IndNetGlobal does not hold or process those funds. The platform closes the order and withdraws any open shipping request once the seller records the refund.
For subscription refunds, contact our support team at support@indnet.in with your account email, invoice number, and reason for the refund request. We will review your request within 5 business days and respond with a decision. For product orders, raise the request with the seller from My Purchases or through the order chat; the seller is responsible for the product refund.
Approved subscription refunds are processed within 10-14 business days through Razorpay to the original payment method. Bank processing times may vary depending on your financial institution. Product refunds settled directly by a seller follow the seller’s own timeline.
Refunds may not be available if: (a) the account has been used in violation of our Terms of Service, (b) the refund request is made after 30 days of the transaction, (c) the service was delivered as described and used by the customer, or (d) promotional or discounted subscriptions with specific no-refund terms.
